General Questions

What is CityCash?

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How do I check my CityCash balance?

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What if my Season Ticket Card or Membership Card is lost or stolen?

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Is my balance transferable to another Season Ticket Holder or Member?

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Can I combine my CityCash balance with another supporter?

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Will supporters be warned when their balance is about to expire in May 2017?

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Eligibility

Who can take part in the CityCash Scheme?

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When does the CityCash Scheme start and end?

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I was a Season Ticket Holder in 2015/16 but not 2016/17 or 2017/18; am I eligible for CityCash?

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I have purchased hospitality this season but am not a Season Ticket holder; can I earn CityCash?

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I am a Disabled Helper – am I eligible for CityCash?

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How can you verify that supporters are who they say they are?

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I have more than one fan number; which number will my points go onto?

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I have upgraded from a Gold Member to a Half Season Ticket Holder; what happens to my CityCash balance?

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I am a Season Ticket Holder and a Junior Bluebirds Member; which CityCash rates am I entitled to?

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What is my Starting Balance?

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Earning CityCash

How can I earn CityCash?

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Which matches come under the category of ‘Qualifying Home League Matches’?

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Can I earn CityCash without presenting my Season Ticket or Membership Card in store?

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How is the ‘Qualifying Spend’ calculated?

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I want to buy additional tickets for a friend, but they would like to still add the ticket to their own booking history. Is this possible?

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How long does it take for CityCash to be added to my account?

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Do I earn CityCash on the full amount that I have spent?

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Are there any exclusions when earning City Cash on Merchandise items?

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Redeeming your CityCash

Where can I spend my CityCash?

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Are there any exclusions when redeeming CityCash on Merchandise items?

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Can I spend my CityCash on all Tickets?

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What happens to my CityCash balance at the end of the season?

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Can I give my CityCash to another Season Ticket Holder as a voucher?

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Can I spend my CityCash on the online store or online ticketing website?

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What’s the minimum amount of CityCash I can redeem in one transaction?

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